Great River Klein Center’s Dedication to Continuous Quality Improvement Earns National Recognition
August 8, 2008 – Great River Klein Center is one of 312 long-term-care facilities nationwide that have earned the American Health Care Association and the National Center For Assisted Living’s (AHCA/NCAL) Quality Award for demonstrating a commitment to continuous quality improvement.
“The AHCA/NCAL Quality Awards are the most prestigious recognition of high quality in long-term care,” said AHCA/NCAL President and CEO Bruce Yarwood. “Great River Klein Center’s Step I award shows that their dedicated frontline caregivers, administrators, nurses and physicians are demonstrating their commitment to high-quality care and meeting the needs for our nation’s most vulnerable population.”
As a Step I recipient, the Klein Center demonstrated its organization-wide commitment to a customer-focused facility mission, defined its principal customers and their expectations, and showed ways that it is striving to meet their needs.
“This award could not have been possible without our staff’s dedication to providing high-quality care to our elders,” said Klein Center Administrator Dick Miller. “This award program is a valuable framework and tool for developing a systems-based perspective to achieve performance excellence.” AHCA/NCAL’s Quality Award program is an independently judged, criteria-based, award program that relies on approximately 100 trained volunteer examiners. It is modeled after the criteria of the Malcolm Baldrige National Quality Award, the nation’s premier award recognizing distinguished achievements. AHCA/NCAL’s award is designed to support continuous quality improvement in long-term care through awareness, education and recognition.